I'll be honest, I was not happy with the way TfL Rail handled this 'beast from the east' today.
Whilst I fully understand Network Rail's co-operation and influence with TfL Rail to make sure that you should make a contingency timetable, which was the right thing to do in case snow had fallen, the emergency timetable was incredibly poorly written. As someone who has done a fair share of scheduling work, I don't think TfL Rail had the right approach at all. It was essentially a Saturday timetable with very little editing, or catering to large crowds, crowd-flows and dwell times.
I'm still confused why it wasn't until 0721 when the first train started running service (normally 0444) considering the adjacent Greater Anglia was running services from 6 if I am not mistaken. (Surely prove runs don't take that long?) However I'm probably thinking I'm missing something on this. But that particular aspect aside, starting a 57-million strong a year passenger train service slap bang at the height of rush hour is bound to be a disaster.
And it was.
TfL Rail did not take enough, if any, measures at all unfortunately to combat this. Stations were seriously understaffed and it was dangerous. Trains were rammed to the rafters and it was only getting busier with several fights breaking out and both passengers and staff getting to the end of their tethers.
TfL Rail took the wrong approach this morning in terms of scheduling. Services if possible, should've started earlier regardless of snow or not even if it was after 6. That one hour can make a huge difference. Secondly, it was unacceptable to run all trains as all stations - whoever's idea this was should have re-evaulated how slow, inefficient and dangerously busy the service was becoming at around 8am this morning because of this. If a train starting at Shenfield was already packed to the brim at Romford (and passengers in general on this line do not get off until at least Stratford, so it's not to say masses of space will free up), why is it still bothering to make all the stops to London Liverpool Street? Why not just run fast to Ilford perhaps then stop at the quieter stations Manor Park and Maryland. This was a huge mistake. There should have been a staggered start - essentially I mean with the first trains, a train should've started at Ilford perhaps at 0700, Chadwell Heath at 0702, Gidea Park at 0704 and Shenfield at 0706. This helps reduce the crowds bit by bit the closer you get to London as people would've filled up on a more emptier train starting close to their station of boarding.
Trains one every 10 minutes was also a huge mistake. For a service that is usually running every 3-4 or so minutes on normal timetable, in a London suburb the crowds pick up incredibly quickly. Queuing systems were in place at majority of stations because the lack of capacity was that bad. Trains should have been at least one every 5 minutes between London Liverpool Street and Chadwell Heath / Gidea Park if possible, with alternating calling patterns between these shorter services and the ones going to/from Shenfield. It would've helped capacity flow much better.
Dwell times was also an issue particularly on their beloved statistics half. It doesn't take 30 seconds on such a busy line at every station to load and unload passengers. Surely for the sake of punctuality dwell times should've been extended to 2 minutes at the busier stations at least (Romford, Chadwell Heath, Ilford, Stratford) with 1 minute at the smaller stations just for today's case. It made trains run late incredibly quickly over small delays that were near unavoidable and impacted the next trips the trains were doing. My train this morning sat at most stops for nearly 3 or so minutes and in similar circumstances dwell times are more than 30 seconds. The journey would've been slower on paper, but for a temporary fixture, it helps a huge lot with the reliability and punctuality of services across the line.
I would've done, in terms of calling patterns:
Shenfield, Brentwood, Harold Wood, Gidea Park, Romford, Ilford, Manor Park, Maryland, Stratford and London Liverpool Street (every 10 minutes)
Chadwell Heath, Goodmayes, Seven Kings, Ilford, Forest Gate, Stratford and London Liverpool Street (every 10 minutes)
If possible, I would've had Maryland closed to be honest until slightly later in the peak after things got going. It's a small station that picks up the least amount of patronage on the line. It's also the easiest station to make alternative arrangements (passengers can go to Stratford or Forest Gate easily).
Footnote
As a footnote, I found it really annoying that there were passengers at Stratford waiting for a TfL Rail train into Liverpool Street when they can see the train is full and standing, there's no place to get on yet they still demand we make space for them when we can't for ourselves. The Central line from the adjacent platform 3 can get you to the same destination, with more frequent trains every 2 or so minutes in no more than 9 or 10 minutes??? Why do you wait up to 10 minutes for a packed train you can't get on? That throws me and it's worrying that this is quite a handful of people waiting.