Hopefully the new franchise will result in First teaching the staff what a smile is and how to communicate better with passengers, I was down in SWT land and used a number of their services at the weekend, encountered about 5-6 staff, from gate-line to on train and station staff, all looked like they were depressed and deeply unhappy, the kind who you say a word to but they don't reply and just look like they want to be anywhere but there.
Is morale really that bad about Stagecoach losing the franchise? They looked very miserable, about as bad as the staff at Colchester did during the 'one' days in East Anglia.