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Passenger breaks law, then whines when she's punished

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TVM's= Card only? Passenger wants to pay by cash? A grey area when your trying to enforce buy before you board.

Can a TOC compel customers to pay by card only?

Wallyford station has (or had, last time I used it) a sign on the card-only ticket machine with words to the effect of "If you wish to pay with cash please buy a ticket on board". There is only one machine, on the Edinburgh-bound platform so I imagine anyone going the other way just buys on board regardless.

My new local station, Newtongrange, has no such sign on its card-only ticket machine. I've paid cash on board for several journeys with no problem. There is a "buy before you board sign" but no information as to what to do if you're not armed with a credit card - and only Visa or Mastercard at that, as the machine appears not to accept Amex.

I've also bought on board at Waverley when heading home but only in circumstances where I've arrived from another train (e.g. a VTEC service from the south) without an onward ticket and only had a small number of minutes to dash to the Borders departure platform, but with not enough time to stop to buy a ticket. Usually this happens on a Sunday evening when it's an hour to the next service and if I miss the short connection it's quicker to catch a bus home. It's never caused me a problem but I have heard a guard issue a ticking off to people who boarded at Waverley without first buying a ticket.
 
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455driver

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Does anyone know if this was her first offence or whether she is 'known' to ATW?
 

Greenback

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A mate of mine commutes to Cathays by train. He says the barriers are normally in operation when he goes to work. I'll ask him about when he goes home.

I think we need to keep a sense of perspective here. The woman in question has been prosecuted and found guilty, whether that's right or wrong. I don't think this is the place to speculate, or question the decision of ATW to prosecute or the court to find the defendant guilty. We simply don't have access to the evidence that ATW had, and that includes whether she was known to them from previous incidents or not.

In light of all of this, we need to stay on topic and not drift off into if's but's, why's and wherefore's. If anyoen wishes to discuss theoretical matters on TVM's, or anything else relating to prosecutions but not directly connected to this incident, please start a new thread.
 

island

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TVM's= Card only? Passenger wants to pay by cash? A grey area when your trying to enforce buy before you board.

Can a TOC compel customers to pay by card only?

There are a number of different opinions on this subject, but no firm case law on it.
 

MikeWh

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TVM's= Card only? Passenger wants to pay by cash? A grey area when your trying to enforce buy before you board.

Can a TOC compel customers to pay by card only?

There are a number of different opinions on this subject, but no firm case law on it.

Anyone who believes that you can be forced to use an alternative method of payment when you wish to use a perfectly acceptable method according to http://www.nationalrail.co.uk/times_fares/ticket_types/45185.aspx is living in a fantasy world.

National Rail Enquiries said:
The following are accepted as methods of payments at National Rail stations and retail outlets. They also apply to paying on-train when no opportunity to purchase beforehand existed.

Self-service ticket machines at National Rail stations will accept a more limited range of payment.

Cash
Credit/Debit/Charge Cards
Cheques
Travellers Cheques

Rail Travel Accounts (Warrants)
Vouchers
National Transport Tokens
Postal Orders

It is quite clear that you are allowed to pay by cash. If the station does not have facilities to accept cash then you may purchase on-train. It does not say that you must use a method acceptable to the machine if you have it. If you can't use your chosen acceptable method then you haven't had an opportunity to pay.
 

krus_aragon

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Doesn't it depend on the time of day? My local station has 10x more passengers than Cathays, but even there there the barriers are open at certain times of day (or more probably night).

I would bow to local knowledge on this, however.

Cathays' ticket barriers are only in operation when the tiny ticket office is staffed. There is a separate barrier for each platform. When the station is unstaffed, the portacabin sheds are locked shut and nearby gates are unlocked.

My (dated) experience was that staff and barriers were only used on weekday mornings, but National Rail should have up-to-date hours listed.
 

Fare-Cop

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I'm sorry it's a long read, but I hope people will give it some consideration.

The threads concerning persons complaining to the press AFTER being convicted by a Court raise many examples of misinformation, particularly in respect of journalistic presentation. The headlines always give the impression that it's a 'big bad TOC' demanding £600 plus for someone not paying a 'tiny' fare. The fact that a lengthy assessment & administration process has culminated in the Magistrates decision never seems to explore the matter fully.

I thought when these things went to Court, the TOC did not get all of the fine ?
This is more about ignoring a H.M. Court Summons than a TOC 'fine'
She ignored it, which is almost seen as a contempt of court, so was hit with the maximum, she only has one person to blame really.
I would have though a bit of research on Google about ignoring a Court Summons would have been high on the agenda !
If I had such a document through the post I would have been s**t scared, not blase about ignoring it !

That is the bottom line. Forum users can argue all we like about whether a financial penalty imposed by a Magistrates Court is appropriate or not, but that part has absolutely nothing to do with any TOC. It's the Ministry of Justice Sentencing Guidelines that confirm this.

True, it is the TOC who sanctioned the prosecution, but if a defendant engages with the prosecution process, the outcome is almost always going to be far better than if they do not.


Agreed.
All of this is explained in plain English (and Welsh in this case) in all the documents that the lady would have received with the Summons. She has quite obviously ignored this as she did not appear and also obviously did not complete her earnings details.

Correct. A defendant could and should respond to the Court if they truly feel that they did nothing wrong.


All the TOC gets from a court appearance is compensation for the unpaid fare and any contribution to their prosecution costs. The government pockets the rest.

Correct. Frequently the prosecutor does not get the costs they are claiming, but may only get a part of the claim they are making. That is again the Magistrates decision. By far the major part of the financial penalty imposed by the Court will go to central funds


They get none of the actual fine. However many cases are settled out of court, and that money will go to the train company.
Hence it is in the interests of both parties that cases are settled out of court, if they can both agree on a settlement amount.

Correct. It is a matter of fact that in a majority of ATW cases that are resolved by engaging with the process, any settlement can be as low as one tenth of the average starting point fine that the Magistrates might otherwise impose on conviction.


Some train companies, such as Northern, seem very keen to settle, and may even use their own names for such settlements.

That might change as Northern are in the same group as ATW and have recently put revenue protection work out to tender.


I used to live in Cardiff and used Valley Lines regularly from Whitchurch station (I could see the platform from the window of my flat). All the services then were PayTrains, and usually one could buy a ticket from the guard; only occasionally did I need to buy it on arrival in Cardiff.
However, I noted on a recent visit back to Cardiff that all stations are now governed by Penalty Fare rules, and have TVMs, so woe betide anyone who doesn't buy a ticket before boarding.

A little misleading I'm afraid. No stations on ATW are governed by Penalty Fares. There is no licenced Penalty Fare scheme in operation on ATW and the company cannot & does not impose such penalties.

ATW do have a widely advertised 'Buy-before-you-board' policy and new and improved signage to that effect has gone up at their stations over the past 5 years.

This is in line with National Railway Byelaws and exemptions in relation to Byelaw 18.3 do allow for those occasions when a traveller genuinely could not pay in advance of travel.

It is worth remembering the Appeal Court judgment in Corbyn (1978) whereby if the Magistrates believe that the defendant had genuine opportunity to pay, but did not take the opportunity and wilfully intended to pay ONLY if they were ASKED to do so, they will be directed by their Legal Advisor to convict.


I object to Penalty Fakes not because they are £80 but because of the structure under which they are implemented, for example with no independent appeals process.

There are two levels of assessment in operation at ATW. One by the TOC, one by their agents and of course, there is the option of taking the matter up with Transport Focus if still not happy. Transport Focus will assess whether the correct process has been followed. If the matter still arrives with a Court the Magistrates assess the evidence of the alleged offence and if they are not satisfied, they will not convict.


A mate of mine commutes to Cathays by train. He says the barriers are normally in operation when he goes to work. I'll ask him about when he goes home.

I think we need to keep a sense of perspective here. The woman in question has been prosecuted and found guilty, whether that's right or wrong. I don't think this is the place to speculate, or question the decision of ATW to prosecute or the court to find the defendant guilty. We simply don't have access to the evidence that ATW had, and that includes whether she was known to them from previous incidents or not.

In light of all of this, we need to stay on topic and not drift off into if's but's, why's and wherefore's. If anyoen wishes to discuss theoretical matters on TVM's, or anything else relating to prosecutions but not directly connected to this incident, please start a new thread.

Couldn't agree more.


Does anyone know if this was her first offence or whether she is 'known' to ATW?

This is an important question and also relevant to the case of the similar matter on here, which is now a closed thread.

I wonder if the answer has been declared to the media by the defendant, or researched by the journalists concerned?


Anyone who believes that you can be forced to use an alternative method of payment when you wish to use a perfectly acceptable method according to http://www.nationalrail.co.uk/times_fares/ticket_types/45185.aspx is living in a fantasy world.

It is quite clear that you are allowed to pay by cash. If the station does not have facilities to accept cash then you may purchase on-train. It does not say that you must use a method acceptable to the machine if you have it. If you can't use your chosen acceptable method then you haven't had an opportunity to pay.

Absolutely correct.


Much assessment work is done around 'ticketless travel and fare evasion' and there is an interesting feature that came out of a recent study of habits of travellers at two stations where high levels of ticketless travellers were regularly recorded.

When questioned, a very high proportion of travellers had said the problem was 'no TVM at their starting station, single staffed window ticket office and a long queue, don't carry cash but wanted to pay by card and the guard didn't reach them'.

In these circumstances it is understandable that travellers will board without tickets if they have queued for the reasonable time

To combat this the TOC concerned installed card only TVMs. The numbers of ticketless travellers fell, but not as significantly as expected.

A majority of those now questioned said 'I don't have a card, I wanted to pay by cash, but the guard didn't reach me'.


Cathays' ticket barriers are only in operation when the tiny ticket office is staffed. There is a separate barrier for each platform. When the station is unstaffed, the portacabin sheds are locked shut and nearby gates are unlocked. My (dated) experience was that staff and barriers were only used on weekday mornings, but National Rail should have up-to-date hours listed.

At many stations where peak traffic is reasonably high, but-off peak usage is minimal and ticket offices close outside the peak periods, this is the norm.
.
 
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LAX54

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There are a number of different opinions on this subject, but no firm case law on it.

Off topic a bit, but a local dentist will not accept cash or cheques... debit cards and credit cards only
 

island

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It is quite clear that you are allowed to pay by cash. If the station does not have facilities to accept cash then you may purchase on-train. It does not say that you must use a method acceptable to the machine if you have it. If you can't use your chosen acceptable method then you haven't had an opportunity to pay.

That is and remains no more than one of a number of interpretations of the quoted webpage. Your attempts to dismiss opinions as "living in a fantasy world" merely because they differ to yours are unbecoming.

To take an extreme example, suppose a passenger desires to board a train to London at Wigan North Western at a time when the appropriate ticket would be an Anytime Single at £161.50. The passenger has a Visa credit card with available credit, £200 in cash, and a 50p National Transport token, and the booking office is for whatever reason temporarily closed but the several TVMs which accept cash, cards, but not NTTs are operating.

Are we seriously saying that the passenger can use a 50p NTT as a shield to prosecution and an excuse to pay only when challenged?
 
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island

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It is also the stated policy of at least one TOC.

Agreed.

To be clear, my position is this: There is no established caselaw that a passenger possessed of multiple acceptable methods of payment, which he is perfectly able to use, would not incur overdraft fees etc. by using, does not commit an offence by joining a train with no ticket when the available methods of purchasing a ticket at his origin station accept one of the methods he possesses but not another, merely because he states that he wants to use that method which is unaccepted.

We must advise passengers who are considering putting themselves in that position and choosing to pass by a ticket purchase opportunity that they could have used but don't want to because it doesn't accept all forms of payment they possess, that this is not without risk.

In practice, anyone passing the attitude test is likely to be sold the ticket he wants at the later opportunity, and the risk of prosecution is low. But a list of accepted payment methods is rather different from an actual statement in statute or case law.
 

35B

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Agreed.

To be clear, my position is this: There is no established caselaw that a passenger possessed of multiple acceptable methods of payment, which he is perfectly able to use, would not incur overdraft fees etc. by using, does not commit an offence by joining a train with no ticket when the available methods of purchasing a ticket at his origin station accept one of the methods he possesses but not another, merely because he states that he wants to use that method which is unaccepted.

We must advise passengers who are considering putting themselves in that position and choosing to pass by a ticket purchase opportunity that they could have used but don't want to because it doesn't accept all forms of payment they possess, that this is not without risk.

In practice, anyone passing the attitude test is likely to be sold the ticket he wants at the later opportunity, and the risk of prosecution is low. But a list of accepted payment methods is rather different from an actual statement in statute or case law.

How does that stand when the operators advertise their acceptance of multiple payment methods, though?

In the scenario you outline, and without any further evidence of the sort that could be gained by intelligent questioning of the traveller's intentions, I am struggling to see how non payment at a card only machine is evidence of intent, as distinct from being grounds for suspicion.
 

soil

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Correct. Frequently the prosecutor does not get the costs they are claiming, but may only get a part of the claim they are making. That is again the Magistrates decision. By far the major part of the financial penalty imposed by the Court will go to central funds.

Do they not use fixed costs for these cases?

There doesn't seem much point in actually assessing costs when you can just award a flat £120 or whatever.
 

Fare-Cop

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Do they not use fixed costs for these cases?

There doesn't seem much point in actually assessing costs when you can just award a flat £120 or whatever.

In my experience, I am sorry that the answer is 'not always'.

They may ask for a stated contribution toward a total costs figure that is a greater sum.
 

island

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How does that stand when the operators advertise their acceptance of multiple payment methods, though?
Do the operators (not some third party such as ATOC) actually advertise that, and that you can choose which option to use?
In the scenario you outline, and without any further evidence of the sort that could be gained by intelligent questioning of the traveller's intentions, I am struggling to see how non payment at a card only machine is evidence of intent, as distinct from being grounds for suspicion.
They could be either or both, whereas just buying a ticket rather than trying to be awkward about payment methods is likely to smoothen passengers' days. Not dissimilar to using SOUTHERN ONLY tickets on Gatwick Express.
 

Master29

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"whines when punished" and correctly so as the fine is obviously completely disproportionate to the crime.

..But it wouldn`t have been had she not ignored the correspondence in the first place. I can understand the "money" and "peoples lives" argument but that isn`t really relevant where stupidity is present.
 

MikeWh

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Agreed.

To be clear, my position is this: There is no established caselaw that a passenger possessed of multiple acceptable methods of payment, which he is perfectly able to use, would not incur overdraft fees etc. by using, does not commit an offence by joining a train with no ticket when the available methods of purchasing a ticket at his origin station accept one of the methods he possesses but not another, merely because he states that he wants to use that method which is unaccepted.

We must advise passengers who are considering putting themselves in that position and choosing to pass by a ticket purchase opportunity that they could have used but don't want to because it doesn't accept all forms of payment they possess, that this is not without risk.

In practice, anyone passing the attitude test is likely to be sold the ticket he wants at the later opportunity, and the risk of prosecution is low. But a list of accepted payment methods is rather different from an actual statement in statute or case law.

This is the bit which troubles me. Do you agree that the TOC has no right to ascertain whether there are available funds, beyond asking the customer and being told that there aren't? In which case, simply saying that they need to use the cash that they have is enough to ensure that there were no previous opportunites in the case of a closed/no ticket office and a card only TVM?
 

Bletchleyite

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I personally believe that if the TOC offers a method of payment that method should, at the option of the passenger, be available to passengers at all points of sale.

I think there may in future be a case for ceasing to accept cash, but if/when that happens it should be a blanket thing.


Sent from my iPhone using Tapatalk
 

Fare-Cop

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See how the conversation follows through.

It is also the stated policy of at least one TOC.

Is it the stated policy of the TOC that the lady who is the subject of this thread was travelling on??

No, but that one TOC does state it gives credence to it being a reasonable view.

Could you point me to the specific quote where 'that one TOC does state it gives credence to it being a reasonable view' please?

Thank you in advance

I mean it is credible to believe it is OK on all TOCs if one TOC openly states it is OK.

Thank you for your clarification, but not what you actually said at all in answer to and quoting my question about a specific TOC, which for avoidance of doubt was:-

No, but that one TOC does state ....

This illustrates perfectly the problem of confusing opinion with fact and differing interpretations of language. I had asked specifically about the TOC mentioned in the opening post

I actually agree with you that there should be a definitive ruling so that passengers can be certain, but there is not such a ruling in force at present and any of us will always be wrong to be stating that there is until that fact changes.
 
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island

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This is the bit which troubles me. Do you agree that the TOC has no right to ascertain whether there are available funds, beyond asking the customer and being told that there aren't? In which case, simply saying that they need to use the cash that they have is enough to ensure that there were no previous opportunites in the case of a closed/no ticket office and a card only TVM?

I think that in court a passenger seeking to defend a prosecution in these circumstances would need to prove that a card they held was not usable.
 

MikeWh

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I think that in court a passenger seeking to defend a prosecution in these circumstances would need to prove that a card they held was not usable.

And how would they do that, potentially six months down the line? Would a bank be able to provide a categoric statement, taking account of any pending transactions which might be on the account at that moment but may or may not actually have been collected? Would they charge?

And what about the case where at the exact moment on the train there is enough money available but an imminent future transaction which does have to be made by credit card will wipe it out?

In any case, is it up to the TOC to prove guilt or the passenger to prove innocence. If the former, do data protection rules allow a TOC to seek answers from a financial institution?
 

Llanigraham

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Sorry, could have done with some commas. It is LM who state it is OK. That does complicate things a bit as they serve ATW stations.

They serve SOME ATW stations, but not that many, therefore I cannot see any relevance in your point.
 

island

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I can't speak for banks in general, but I know at least one bank can ;)

The future is hard to predict so theorising about possible things that might happen isn't really useful. The same argument could be made for a passenger faced with a PERTIS machine and having the right coins but wanting to use the coins to buy a bottle of Coke from a vending machine at their destination.

If the passenger is seeking to engage a defence such as that there was no ticket machine they could have used under byelaw 18, it is for the passenger to prove the defence. Even in the former case, the TOC could have a witness summons served on a member of the bank's staff.
 

6Gman

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ATW does seem to have difficulty in explaining its policy in a clear, unambiguous way.

For example, I was reading one of their posters the other week which said*:-

"If you haven't bought your ticket in advance or (my emphasis) there are no facilities to purchase at the station where you began the journey, only then should you buy a ticket on the train"

Now, that "or" could be interpreted as meaning that if either condition (not having bought in advance / no facilities at station) is met then on-board purchase is permitted. Shouldn't it say "and"? i.e. the passenger hasn't purchased in advance and there are no facilities at station then on-board purchase is indicated?

* The poster was in Welsh, but I believe the translation is accurate. Does anyone know what the English version says?
 
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WelshBluebird

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So this kind of thing is why I keep banging on about why ATW need to get their own house in order before starting to become more heavy handed on people who don't have valid tickets on the valley lines. This quote is from ATW regarding buying a ticket at the first opportunity (from http://www.walesonline.co.uk/news/wales-news/courts-handed-out-1700-passengers-12727638):

“That could mean buying it on our app, at a station, from a machine or by going to see a conductor when you first get on a train.

“There is a conductor on every train and they are visible – so you should actively make your way to the conductor."

Personally I find it very worrying that this is what ATW seem to expect. I can just imagine the chaos if a train full of people tried to activity make their way to the conductor on some bits of the valley lines (take Treherbert to Porth, 8 stops, no ticket machines or ticket offices, an average of about 2.5 minutes between stations).
 
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