My understanding is that a public consultation was required as part of schedule 17, in respect of ticket offices.
In ALL the GTR blurb it advises that stations will be 'staffed' from First to Last. When asked how this will be possible, when staff use the train to commute to work, management response is non existent. When asked if there will be night staff to cover this, responses are non existent.
On the coal face all the staff briefs show that the Station Role will be implemented regardless.
Our station is actually 'losing' hours in its overal staffing, but that never gets released into the public domain.
I have spoken to a number of protected staff who have all said in the halcyon days of BR. The attitude of management was your shift starts then and finish then if there is a train to and from home those times lucky you. If not tough basically you have to get into work by some other means.