This incredibly busy evening service from Leeds has this evening been cancelled, no reason was given. A heads up to anyone going for the 1815 about how horrific it may be.
I also witnessed an interesting confrontation on the platform as 30 or so people ran to catch the 1715. It seemed that they were people who'd arrived in time for the cancelled train and dashed over to platform 6 to try to avoid the 60 minute wait and 30 minute delay to their journey. We all missed it, departing as it did on time. This seems like an exceptionally poor management decision for people travelling to London for it not to wait even for 5 minutes. Of course, it's not an easy decision for the controllers or management to make but this is a good time I think to point out why these people are so often out of touch with the passenger. The platform staff reacted very badly to the people who'd missed their train telling them 'that's how it is' they missed the train and the next one is at 1815. It's not surprising that so many station staff get stick when they have such a lack of empathy, but what can be done in future to try to resolve a fundamental conflict, if indeed that's what this is?
